Aussie Mac Zone ~ Episode 194

Show 194 – June 12, 2017

Run Sheet ~ Garth & Michael & Karen

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Our Aussie Apple Ramblings

Story 1

Chinese authorities bust private data stealing syndicate, detaining 20 Apple employees reports we are required to trust a lot of companies with our personal data these days and a case in China highlights how sometimes it’s people who we don’t ordinarily expect who breach that trust.

Privacy concerns over personal data usually centre on companies taking unlawful liberties with our data or hackers pilfering those details for nefarious ends.

But authorities in China have uncovered a much more mundane kind of abuse. Police detained a number of Apple employees for running an underground operation in which it’s alleged they stole peoples’ personal data from Apple’s internal system and sold it to criminals on the black market.

Of the 22 suspects detained by police in the sting, 20 were Apple employees who allegedly used the company’s internal computer system to gather users’ names, phone numbers, Apple IDs, and other data, which they sold as part of a scam worth more than 50 million yuan ($AUD 9.76 million).

The information of iPhone customers is highly prized on China’s black market due to the belief that Apple customers are more likely to be wealthy.

A statement released this week by police in the southern Zhejiang province of the country did not specify whether the data belonged to Chinese or foreign Apple customers.

Following months of investigation, the statement said, police across more than four provinces apprehended the suspects over the weekend, seizing their “criminal tools” and dismantling their online network.

The suspects, who worked in direct marketing and outsourcing for Apple in China, allegedly charged between 10 yuan ($1.95) and 180 yuan ($35.14) for pieces of the illegally extracted data.

This was reported late last week as staff from Apple Retailers that had sold the data.

I have not been able to confirm who are the actual baddies.


Story 2

Should I update? 

Forbes advises Apple’s iOS 10.3.2 security page lists 23 categories of exploit and breaks down each, but what stands out are how many WebKit-related flaws (over 20) have been discovered. Two of the most serious, however, were found in iBooks. Onthewire reports “One of the vulnerabilities could allow a malicious book file to open any website without permission, while the other could let an application execute arbitrary code with root privileges.”


Story 3

Who can’t update to iOS 11

Uses of iPhone 5, iPhone 5C, iPad 4th Gen as these use 32-bit processors.

You also need to confirm the apps you NEED have been updated as NO 32-bit apps will be allowed to run. Please contact the app developer to fix this, maybe they have forgotten how many users they have still using their cheap / free app.


Story 4

Garth’s first week with iOS11

Can’t use Control Panel

AirPods better, set by left of right pod

Safari, automatically open in reader view, or by domain useful

Dictation better

iMessage better

Home Screen better nice on-boarding experience



Aussie Tech Radio @

Aussie Tech Security Podcast


Aussie Tech Heads Podcast


Apple News ~ Aussie Mac Zone

(remind ~ how to Favourite)

New Reviews this week


Story 5

Apple partners with Salesforce, Nuance to deliver iMessage Business Chat in iOS 11

Thanks to AppleInsider

On the last day of WWDC, Apple detailed Business Chat, its new enterprise customer support platform for iOS 11, leveraging iMessage Apps introduced in iOS 10 as well as integration with Maps, Safari and Spotlight search, in partnership with existing Customer Service Platforms (CSP) from Genesys, LivePerson, Nuance and Salesforce.

Similar to placing a phone call, the new Business Chat icons or QR codes open a new conversation type in iMessage. A specific chat button or QR code includes a URL payload that can associate the user with a geographic location (such as a local retail store presented in Maps), a specific product configuration they are looking at or have purchased, their language, or a specific team ID (such as order tracking) that identifies what they need help with.

Business Chat connects the incoming iMessage request to the appropriate response team at a company via a Chat Service Provider, and the firm’s chat agent can then pull up previous conversations with that customer, access the details of the product they want help with, their associated orders or other shipments in progress, and provide authenticated answers.

The customer service agent can also do anything iMessage can do, including sending photos or other attachments, as well as receive photos and other attachments from the customer to troubleshoot a problem. Companies will able be able to send the customer links to download their apps.

Unlike automated AI support chat systems that only last summer were predicted to wipe out apps (and Apple along with it), Apple’s approach to customer service with Business Chat focuses on personal, customised interaction with a real person.

Apple’s Business Chat isn’t just a theoretical solution to a problem. The company has gained experience in using Twitter and other social networks to interact with its own customers. In November, Apple was even awarded a “Gold #Customer” award from Twitter for its use of the public and direct messaging platform to provide customer assistance.


Story 5


Great piece by Johnny Lin about scam iOS apps, including an amazing “VPN app” that’s full of misspelled words and outrageous “free trials” that actually lead to exorbitant charges:

Buried on the third line in a paragraph of text in small font, iOS casually tells me that laying my finger on the home button means I agree to start a $100 subscription. And not only that, but it’s $100 PER WEEK? I was one Touch ID away from a $400 A MONTH subscription to reroute all my internet traffic to a scammer?

The App Store is huge. There are always going to be people trying to rip off users. It’s up to Apple to police its store and root this stuff out before its customers are bilked.


Story 6

Garth’s first week with watchOS4

Siri watch face, oh ha

Dock, favourites or recent used apps


How to 1

Adding 2nd Safari page in Split View on the iPad

Press and hold the page icon

Page Icon.jpg

IN Landscape view and select

Open Split View

Setting camera to last use, video HDR, picture

How To 2 – this weeks email

1 Mac user, of several, has REALLY BAD speed issue when connected to a Windows server, by SMB.

Connecting to internet is fine.


So it ended up this user was the only one connected by WiFi, I don’t understand why this changes things, and I have no relationship with the network setup.

So the answer was very simple ~ use cifs:// instead of smb://.  This forces the connection to be SMBv1.  This is relative in that Apple appears to ask for a lot of information about the files when it connects to SMBv2 server BUT not all file servers, Windows or Linux, give out this data so the Mac goes into a loop asking for the information.

Sometimes this will show itself as VERY SLOW when connected to a Server or a Shared Folder that has other folders within BUT works fine when connected to a Shared Folder that only has files in it.

Thank the sponsors & supporters

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